The Five-Minute Veterinary Management Consult is a comprehensive, one-stop reference book for veterinary practices, with topics covered in a thorough but concise format. For direct application to practice, every topic that warrants it includes a real-world example, making it the ideal book for busy practitioners and students alike.

Special Features:

• Follows the popular Five Minute Veterinary Consult structured format
• Consistency of presentation makes for easy information retrieval
• Focus is on practical rather than theoretical solutions for veterinary practice issues
• Covers everything from customer relationship management to legal issues

Contents

1. Marketplace
2. Client Relationship Management
3. Communications
4. Financial Management
5. Cash Management
6. Human Resources
7. Marketing Management
8. Operations Management
9. administrative Management
10. Practice Safety
11. Legal Issues
12. Planning and Decision-Making
13. Facility Management, Design, and Construction

Appendices

• Sample cover Letter and Resume
• Curriculum Vitae
• DEF Veterinary Clinic Business Plan
• Marketing Plan for ABC Veterinary Hospital
• Finding More Information on Practice Management Topics

Glossary
Index

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