At Your Service is a new edition, and replaces the book entitled Remarkable Service which is now out of print.

From the renowned Culinary Institute of America, At Your Service is the comprehensive, contemporary guide to help professionals learn the ins and outs of running a successful front-of-the-house operation: taking reservations and greeting guests, basic service, table-side service, beverage service, and money handling.

At Your Service includes:

• Guidelines to enhance service in a variety of settings, from formal French establishments to casual American restaurants
• Sidebars and real-life anecdotes from industry professionals to reinforce the principles of good service
• Effective ways to address staffing challenges
• Ideas to enhance the relationship between the front and back of the house
• Sixty-four photographs of dining room service and techniques

Contents

1. The Basics of Hospitality and Service
2. The Relationship Between the Front and the Back of the House
3. The Front Door
4. Preparation for Service
5. Serving Guests: The Main Event
6. Tableside Cooking
7. Beverage Service
8. Staffing Challenges
9. Taking Care of Business
10. It's Going to Happen: Handling Emergencies

Glossary
Index

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