Achieving Great Service for Guests with Disabilities DVD
The greatest barrier to full guest satisfaction for travelers with disabilities is often the awkward attitude or inadequate level of service provided by employees in the lodging industry.
Employees either don't fully understand the needs of this everincreasing segment of travelers, or they feel insufficiently trained to address those needs.
This DVD program is designed to build the necessary skills and awareness all hotel employees should have so they can achieve the great service all hotel guests deserve.
Topics Include:
Use this program to create a greater comfort level for your employees, and build a more positive image of your property for guests.
Testimonials from guests with disabilities about their real life hotel experiences highlight each segment of the DVD.
A Companion Guide is included in pdf format on the DVD.
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