Check-In, Check-Out provides complete coverage of the hotel's front office and all of the support positions that make it work.

Organized to reflect how a guest moves through the hotel (reservations, arrival, billing, departure, etc.) this edition provides a broad view of lodging management and covers unique topics such as corporate housing, destination elevators, and trade advertising contracts.

Key industry changes are addressed throughout such as hotel technology, the greening of the industry, security issues and automation. More than 200 exhibits illustrate chapter content and help to create a work useful for both students and professional hoteliers.

Contents

Part I: The Hotel Industry

1. The Traditional Hotel Industry
2. The Modern Hotel Industry
3. The Structure of the Hotel Industry

Part II: The Reservations Process

4. Forecasting Availability and Overbooking
5. Global Reservations Technologies
6. Individual Reservations and Group Reservations

Part III: Guest Service and Rate Structures

7. Managing Guest Service
8. Arrival, Registration, Assignments and Rooming
9. Role of the Room Rate

Part IV: The Hotel Revenue Cycle

10. Billing and the Guest Folio
11. Credit and the City Ledger
12. Cash Transactions

Part V: Technology

13. The Night Audit
14. Hotel Technology

Index

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