Building Relationships
Improving Patient Care
by Bruce A. Berger
Communication Skills for Pharmacists: Building Relationships, Improving Patient Care will help practicing pharmacists and student pharmacists develop the communication skills they need to deliver pharmaceutical care.
Key Features:
- 13 chapters from the first edition covering key communication skills for pharmacists
- A new chapter that considers the choice between seeing patients as people or as objects and the implications of this choice for patient care
- A second new chapter that discusses how pharmacists can become culturally competent to provide quality care and improve outcomes for all patients
- The chapter “Helping Patients with Change” has an expanded discussion on the use of motivational interviewing to explore sources of ambivalence or resistance to change and to help patients weigh the pros and cons of making a change and overcome perceived barriers
- Dozens of examples of good and bad pharmacist-patient and pharmacist-physician dialogues
- A detailed patient counseling checklist to help pharmacists with the timing and organization of the information they provide to patients and the information they get from patients
- Guidelines on how to contact, build rapport with, and discuss drug-related problems with a physician
- Questions for reflection at the end of each chapter
Contents
- Caring, Covenants, Codes, and Commitment
- Developing the Relationship
- Choosing to See Patients as People
- Listening and Empathic Responding
- Patient Counseling
- Managing the Angry Patient
- Assertiveness
- Conflict Management
- Helping Patients with Change
- Interacting with Physicians
- Supportive Communication
- Choosing an Appropriate Response
- Persuasive Communication
- Immediacy: How Word Choice and Nonverbal Cues Affect the Relationship
- Cultural Competence
Index
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