NEW! The Encyclopedia Of Restaurant Training: A Complete Ready-to-Use Training Program for All Positions in the Food Service Industry.

The first part of the book will teach you how to develop training programs for food service employees, and how to train the trainer. The book is full of training tips, tactics and how-tos that will show you proper presentation, and how to keep trainees motivated both during and after the training.

The second part of the book details specific job descriptions and detailed job performance skills for every position in a food service operation, from the general manager to dishwasher. There are study guides and tests for all positions.

Examples of some of the positions are General Manager, Kitchen Manager, Server, Dishwasher, Line Cook, Prep Cook, Bus Person, Host/Hostess, Bartender, Wine & Alcohol Service, Kitchen Steward, Food Safety, Employee Safety, Hotel Positions, etc. Specific instructions are also provided for the use of foodservice equipment.

Hundreds of reproducible forms and charts will aid in on-the-job-training and in setting consistent procedures for departments and specific job descriptions.

The accompanying CD-ROM contains the forms, charts, hand-outs, quizzes, and more in a pdf file format and also in Microsoft Word format.

Contents:

1. The Labor Problem in the Food Service Industry
2. Finding, Recruiting and Hiring First-Rate Food Service Employees
3. Post-Hiring Procedures, Effective Management and Communication
4. Motivating Employees and Monitoring Performance
5. Developing and Implementing a Training Program
6. Evaluating the Ongoing Training Program
7. Choosing and Rewarding Your Trainers
8. The One-on-One Training Method
9. Group Training, Learning and Presentations
10. Front-of-the-House Training: Host/Hostess
11. Front-of-the-House Training: Waitstaff—Food Service
12. Front-of-the-House Training: Waitstaff—Alcohol Service
13. Back-of-the-House Training: Kitchen Staff
14. General Restaurant Policies, and HACCP and Sanitation Training
15. General Restaurant Positions: Job Description Templates

Index

Other books in this series:

The Encyclopedia of Restaurant Forms Book + CD-ROM

The Restaurant Manager's Handbook Book + CD-ROM

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