Front Office Skills Video 3:
Sales - A Winning Formula

Prepare your front office staff to sell your services and amenities.

When you train with this video, your staff will understand how:

• Matching each guest with property features increases guest satisfaction

• Asking for the sale is essential

• Recognizing the best opportunities to offer suggestions is the key to great sales

• Using a variety of proven closing techniques will help achieve sales objectives

Features:

• How-tos of selling

• Importance of property knowledge

• How listening pays off

• Selling strategies

• Effective ways to close a sale

The accompanying training guide provides tips for conducting the in-house training program and reinforces the following topics addressed in the video:

• Your Sales role
• Sales Skills
• Suggestive Selling
• Upselling
• Follow-Up

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