Second Edition
by Patrick J. Moreno,
Gail Sammons and Jeff Beck

Features:

• Front Office Operational Auditing
• Provides an overview of how the many functions are applied and evaluated
• Contains numerous examples and practice Night Audit Problem Sets
• Example Problem Set to lay the foundation for computer systems
• Shows how to complete the night audit
• CD-ROM that shows the link from the manual system

Front Office Operations and Auditing Workbook 2nd edition is a hands-on guide with a computer tutorial to reinforce learning guest accounts receivable management. It lays out all the components of the night audit and provides students with the basic tools necessary to transfer their understanding to the many computer systems developed.

* Includes a CD-ROM! *

The computer tutorial is designed to illustrate how front office operations flow from the manual foundation which has been laid in the context of the actual property management system. This section helps the user to understand that the primary goal is to provide guests with excellent, quick service and the hotel with accurate records.

Front Office Operations and Auditing Workbook is especially designed to be a companion to Check-In Check-Out 7th Edition.

Contents

1. The Night Audit of Accounts Receivable
2. Night Audit Formula
3. Directions for the Student Exercise
4. Sample Job Analysis for the Manual Night Audit
5. Sample Night Audit Exercise for the University Inn
6. Night Audit Exercise for the University Inn—Problem Set Number I
7. Night Audit Exercise for the University Inn—Problem Set Number II
8. Instructions and Use for Front Office Operations and Night Audit Workbook Companion CD v1.3
9. The Front Office and Guest Service Operational Audit
10. Hotel Front Office Operational Audit Form

Appendix: Manual Night Audit Forms

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