Going the Extra Mile is a unique, flexible seminar designed to help participants understand that service doesn't stop with a friendly smile and a pleasant greeting.

The seminar covers a complete range of service skills that experienced front desk employees need to make their properties more competitive and to improve their own professionalism and advancement potential.

Going the Extra Mile is intended for experienced front desk employees who have already completed a property's orientation and basic training. It is designed to be presented in six hours.

Contents:

• How to Use This Handbook
• Introduction
• Effective Guest Interaction Techniques: The Key to Going the Extra Mile
• Going the Extra Mile When Taking Reservations
• Going the Extra Mile Before Guests Arrive
• Going the Extra Mile at Check-In
• Going the Extra Mile When Providing Guest Service
• Going the Extra Mile at Check-Out
• Employee Action Plan
• About the Educational Institute's Certification Program
• Seminar Evaluation

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ORDER NOW Going the Extra Mile Service Skills for Front Desk Employees Ready-to-Lead Seminars VHS Video Included 2004 • 220 pages • $199.95 + shipping Texas residents please add 7 % sales tax