G.R.E.A.T. shows how to combine safety, speed, economy, and thoroughness while improving overall guest satisfaction.

Leads to preparation for Hospitality Skills Certification.

Contents:

A welcome to seminar leaders

How to use this handbook

Introduction

Quality service for the housekeeping professional: skills for meeting and exceeding guest expectations "G.R.E.A.T."

• Personal interaction techniques
• Safety and security techniques
• Providing service before the guest arrives
• Providing service during the guest's visit
• Providing service after the guest leaves
• Employee action plan

About the Educational Institute's Certification Program

Resources

Seminar Evaluation

click here to see books • videos • cd-roms of related interest

ORDER NOW G.R.E.A.T. Guest Room Exceptional Attendant Training Ready-to-Lead Seminars VHS Video Included 134 pages • $199.95 + shipping Texas residents please add 7 % sales tax