Mistakes in reservations can cost you business. Show your reservationists how they can make a real difference to your property by using proven upselling techniques and solid guest relations skills.

This video clearly demonstrates how to:

• efficiently and accurately obtain guest information
• avoid confusion over options
• promote property features
• handle complaints and special requests
• and much more!

An outstanding hospitality training video that includes a supervisor's guide and employee's manual!

click here to see books • videos • cd-roms of related interest