Hotel and Motel Management and Operations is a practical book which provides the reader with a step-by-step introduction to the development, pre-opening, marketing, and operation of all departments of contemporary lodging operations.

This book takes a profit-oriented approach to hotel and motel operations. As with past editions, one full section focuses on basic accounting principles.

This new editiion includes:

• Updated coverage of property management systems and point-of-sale programs
• Engineering chapter rewritten to cover new technology
• New communications technologies added
• Changes to the Uniform System of Accounts for the Lodging Industry, incorporated throughout the book

Contents:

1. Hotel and Motel Development
   1. The History of the Hospitality Industry
   2. Types of Hotels
   3. Corporate Structures and Concepts of Operation
   4. Feasibility Determination

2. Hotel Management
   5. Hotel Structure and Staff
   6. The Human Resources Department
   7. Reservations: Systems and Operations
   8. Sales and Marketing

3. Hotel Operation
   9. The Front Office
   10. Food and Beverage Preparation and Service
   11. Telecommunications
   12. Engineering
   13. Housekeeping
   14. Other Departments and Sources of Income
   15. Insurance

4. Hotel Accounting and Controls
   16. The Organization of Accounting and the Uniform System
   17. Account Receivable and City Ledger
   18. Income Control
   19. Food and Beverage Cost Control
   20. Payroll
   21. Accounts Payable
   22. Credit
   23. Other Responsibilities of the Accounting Department

5. The Future of the Industry
   24. Franchising
   25. Casinos
   26. Health Spas
   27. Trends in the Industry

Index

click here to see books of related interest

ORDER NOW Hotel and Motel Management and Operations Fourth Edition by William S. Gray and Salvatore C. Liguori 412 pages • $97.00 + shipping Texas residents please add 6.75 % sales tax