Hospitality Management helps students and trainees prepare for the hotel and restaurant operational tasks they’ll need when first hired in the industry.

Hospitality Management offers extensive coverage of useful topics, operational situations, and management cases from the major areas of the hospitality curriculum. It challenges competency in problem-solving, critical thinking, effective communication, ethical reasoning, quantitative analysis, and the use of technology.

Contents

Initial Operating Experiences in Hospitality

1. Obtaining a Manager-In-Training Position
2. Food Operations
3. Beverage Operations
4. Housekeeping Operations
5. Front Office Operations
6. Sales and Marketing Objectives
7. Engineering Operations
8. Controlling Hospitality Operations
9. Hospitality Accounting

Management Experiences in Hospitality

1. Strategic Planning and Management
2. Ethics and Hospitality
3. Hospitality Communications
4. Hospitality Organizational Behavior and Management
5. Hospitality Leadership
6. Hospitality Law

Glossary
Index

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