by Stephen Ball, Peter Jones, David Kirk and Andrew Lockwood

Adopting an innovative systems-based approach, Hospitality Operations provides the reader with both an understanding of particular services and functions within the hospitality industry and an overview of the industry as whole.

Using an array of international case studies, this text provides a comprehensive, integrated analysis of a diverse and complex industry.

Contents

1. Systems Thinking
   1. Understanding Systems Theory and Principles
   2. Systems in Hospitality

2. Operational Systems
   3. Procurement and Control
   4. Stores
   5. Maintenance and Engineering
   6. Environment and Waste

3. Accommodation Services
   7. Front Office
   8. Housekeeping

4. Food Production Systems
   9. Food Preparation and Production
   10. Holding, Transportation and Regeneration

5. Food and Drink Service Systems
   11. Foodservice and Dining
   12. Clearing and Dishwash
   13. Bars

Case Study Index
Subject Index
Name Index

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