Features:

• Chapter learning objectives
• Feedback from the real world
• An extensive glossary and graphic aids
• Discussion of challenges confronting those working within the industry
• “Master Your Knowledge” sections
• “Learn from the Internet” provides information to encourage students to learn more about the industry on their own
• TestGen features multiple choice, matching and short answer questions for each chapter
• Companion website for further reference

Written for those considering a career in the travel/tourism industry, this book helps them decide if they do want to work within the industry, and if so, helps answer questions such as:

• What segment(s) is/are of most interest?
• How do I discover career opportunities?
• How do I get my first professional position in the industry?
• How do I plan a longer-term career?
• What are tactics to help assure success within my career?
• Do I want to work for myself (be an entrepreneur) or for someone else (be an intrapreneur)?
• Do I want to work domestically or in a position elsewhere in the global hospitality industry (or both)?

Exploring the diverse world of the hospitality industry and its segments, this user-friendly text is well organized to facilitate learning.

Contents

1. Industry Overview
   1. Travel/Tourism and Hospitality: Services for Those Away from Home
   2. The “Secret” of Quality Service
   3. Managers Must Manage

2. Lodging Operations
   4. Overview: Hotel, Hotels, Hotels!
   5. Full-Service Hotels
   6. Limited-Service Hotels
   7. Extended Stay Hotels
   8. Convention Hotels and Conference Centers
   9. Resorts and Timeshares

3. Commercial Foodservice Operations
   10. Overview: Profit-Making (Commercial) Foodservices
   11. Food and Beverage Operations In Hotels
   12. Upscale Restaurants
   13. Casual Service (Mid-Scale) Restaurants
   14. Family-Service Restaurants
   15. Quick-Service Restaurants
   16. Off-Site Catering

4. Non-Commercial Foodservice Operations
   17. Contract Management Companies In Non-Commercial Foodservices
   18. Foodservices In Educational Organizations
   19. Dietary Services In Healthcare Facilities
   20. The Business of Business and Industry Foodservices
   21. Vending and Office Coffee Services

5. Recreation and Legal Organizations
   22. Private Club Management
   23. Cruise Lines: A Close Look at Resorts on Water
   24. Casino Entertainment Management
   25. Sports and Recreational Foodservices: Part of the Leisure Service Market
   26. Management of Amusement and Theme Parks

6. The Meetings Business
   27. Professional Meeting Management
   28. Exhibition (Trade Show) Management
   29. Special Events Management

7. Focus on You and Your Professional Career
   30. Planning Your Hospitality Career
   31. The Job Search: Your First Professional Position
   32. Your First Professional Position: Celebrate Success
   33. Entrepreneur or Intrapreneur?
   34. Domestic or Global Hospitality Positions (or Both)?
   35. Its Your Future: Take Charge of It

Glossary
Appendix
Index

click here to see books • videos • cd-roms of related interest