by Sheryl Fried Kline
and William Sullivan

Features:

• Taking, changing, and canceling reservations (for individuals and groups)
• Checking in/registering walk-ins and guests with reservations
• Handling posting and folio management
• Performing tasks that involve housekeeping, maintenance, and other departments
• Running a full night audit and reading the reports

Hotel Front Office Simulation offers a direct, experience-based approach to learning hotel front office operations. An extremely practical and easy-to-use learning tool, it works equally well on its own or in conjunction with virtually any front office operations or hotel management textbook. As an invaluable source of virtual on-the-job training, it is an outstanding resource to help prepare students to meet the fast-paced challenges of a hotel front office.

The workbook and software move step by step through each part of the guest cycle, from the reservation process to the night audit. Exercises at the end of each workbook chapter help students apply and reinforce what they’ve learned. The CD-ROM and data disk feature front office simulation software adapted from INNSTAR, the hotel property management system used by hundreds of hotels. The software features a 25-room virtual hotel that helps users practice and hone their front office skills in a remarkably true-to-life setting.

Contents

• Getting Started
• Reservations
• Registration
• Posting and Folio Management
• Guest Services
• Night Audit

Index

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