Hotel Operations Management is a compilation of skills and knowledge requirements to train a future hotel general manager to effectively supervise and efficiently-run a midsize full-service hotel.

Features:

• Includes detailed job descriptions for general managers of various sized hotels
• Covers the general manager's role in planning and managing guest service procedures

Contents

1. The Hotel Industry: Overview and Professional Career Opportunities
2. The Hotel General Manager
3. Management, Supervision and Service Skills for the G.M.
4. Human Resources
5. Accounting
6. Revenue Management
7. Sales and Marketing
8. The Front Office
9. Housekeeping
10. Food and Beverage
11. Facility Engineering and Maintenance
12. Safety and Property Security
13. Franchise Agreements and Management Contracts
14. Purchasing a Hotel
15. Managing in the Global Hotel Industry

Index

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