Hotel Operations Simulation and Auditing Manual includes hands-on exercises of manual audits helps the reader practice the skills and understand how it is processed.

Hotel Operations Simulation and Auditing Manual provides an overview of how the various functions of the front office are applied and evaluated in a fun and informative way.

Hotel Operations Simulation and Auditing Manual also includes a Micros/Fidelio Opera to complete audits using software.

Contents

Learning Hotel Operations

• Guidelines for Students on the Night Audit
• The Night Audit of Accounts Receivable
• The Night Audit Formula

Manual Night Audit Exercise

• Directions for the Student Exercise
• Sample Job Analysis for Manual Night Audit
• Sample Night Audit Exercise for the University Inn
• Sample Night Audit Forms
• Night Audit Exercise for the University Inn

Computer Property Management Exercise and Tutorial

• Introduction to Micros/Fidelio Opera
• About Opera Hotel Edition
• System and Environment Prerequisites and Requirements
• Installing the Opera Demo
• How to Run the Opera PMS
• Logging onto the Database
• Starting Micros/Fidelio Opera
• Micros/Fidelio Opera Exercises

Hotel Operations Audits

• Using the Front Office Operational Audits as as Student
• What Is the Front Office Operational Audit?
• The Housekeeping Operational Audit
• Note for the Students
• Hotel Management and the Operational Audits

Index

click here to see books • videos • cd-roms of related interest

ORDER NOW Hotel Operations Simulation and Auditing Manual by Patrick J. Moreo 2007 (available now) • 159 pages • $33.00 + shipping Texas residents please add 6.75 % sales tax