Hotel Front Office Management offers a human resources approach to cover the unique management and operational challenges in the front offices of today's hotels and lodging facilities.

Features:

• A new chapter on executive housekeeping and the relationship between the housekeeping department and the front office
• Commentaries from hotel front office managers, general managers, and other department managers
• Articles on the international hotel workforce
• "Opening dilemmas" and their solutions are included in each chapter
• Additional case studies for applying theory and developing problem-solving strategies

Contents

1. Introduction to Hotel Management.
2. Hotel Organization and the Front Office Manager.
3. Effective Interdepartmental Communications.
4. Property Management Systems.
5. Systemwide Reservations.
6. Revenue Management.
7. Guest Registration.
8. Managing the Financials.
9. Guest Checkout.
10. Preparation and Review of the Night Audit.
11. Managing Hospitality.
12. Training for Hospitality.
13. Promoting In-house Sales.
14. Security.
15. Executive Housekeeping

Index

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