Housekeeping Managmenet

by Matt A. Casado

Written in a straightforward, accessible style, this comprehensive work covers all aspects of hotel housekeeping operations—including housekeeping department structure, planning, staffing, inventory and equipment management, housekeeping supplies, laundry room management, cleaning, personnel administration, administrative controls, and risk management.

Contents:
INTRODUCTION TO HOUSEKEEPING MANAGEMENT.
Management of Lodging Operations.
The Executive Housekeeper as Department Manager.
ORGANIZATION OF THE HOUSEKEEPING DEPARTMENT.
Structural Planning of the Housekeeping Department.
Housekeeping Staffing Patterns.
TECHNICAL SKILLS MANAGEMENT.
Management of Inventory and Equipment.
Characteristics of Housekeeping Equipment and Supplies.
Linen Management.
Laundry Room Management.
The Cleaning Function.
HUMAN RESOURCES MANAGEMENT.
Personnel Administration.
ADMINISTRATIVE CONTROLS.
Controlling Operations.
Risk and Environmental Management.
Index.

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