Few employees have as much impact on guest satisfaction as room attendants. Give them the needed skills to succeed.
With this comprehensive guide you will be able to train them to:
- use thorough cleaning techniques
- safely clean and sanitize the bathroom
- neatly and efficiently make beds
- and more!
This binder is divided into 6 tabbed sections:
- Overview
- Prepare to Train
- Present/Practice
- Follow Up
- Employee Knowledge
- Employee Skills
This guide provides the basis of a six-day training course for new employees and current
employees. Tabs 2, 3, and 4 provide details on how to train new and current employees using
the Job Knowledge, Task List, and Breakdowns.
This guide also provides information for the person training these new and current
employees, such as:
- What Makes a Good Trainer?
- What are a Trainer's Responsibilities?
- What Should a Trainer Expect From Employees? — Employees With Disabilities, Language
Barriers, and Limited Reading Skills
- Four-Step Training Method — Prepare, Present, Practice, Follow Up
The Employee Knowledge tab includes:
- Quality Guest Service
- Bloodborne Pathogens
- Personal Appearance
- Emergency Situations
- Lost and Found
- Recycling Procedures
- Safe Work Habits
- Manager on Duty
- Your Property's Fact Sheet
- Employee Policies
- The Americans with Disabilities Act
Employee Skill tab contains:
- Use Your Room Assignment Sheet
- Get Guest Amenities for Assigned Rooms
- Get Cleaning Supplies for Assigned Rooms
- Keep Your Cart and Work Areas Organized
- Enter the Guestroom
- Prepare the Guestroom for Cleaning
- Begin to Clean the Bathroom
- Clean the Tub and Shower Area
- Clean the Toilet
- Clean the Sink and Vanity
- Clean the Bathroom Floor
- Finish Cleaning the Bathroom
- Clean the Guestroom Closet
- Make the Bed
- Dust the Guestroom
- Replenish Supplies and Amenities
- Clean Windows, Tracks, and Sills
- Put Finishing Touches on the Guestroom
- Vacuum the Guestroom and Report Room Status
- Exit the Guestroom
- Correct Cleaning Problems Found During Inspection
- Complete End-of-Shift Duties
- Rotate and Flip Mattresses
- Set Up or Remove Special Guest Service Equipment
- Clean Multi-Room Guest Suites
- Provide Evening Turn-Down Service
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