Ensure that the basics get the detailed attention they deserve.

With this comprehensive guide you will be able to train you laundry attendants to:

• properly and safely operate every piece of laundry equipment
• remove spots and stains before and after laundering
• and more!

This binder is divided into 6 tabbed sections:

• Overview
• Prepare to Train
• Present/Practice
• Follow Up
• Employee Knowledge
• Employee Skills

This guide provides the basis of a six-day training course for new employees and current employees. Tabs 2, 3, and 4 provide details on how to train new and current employees using the Job Knowledge, Task List, and Breakdowns.

This guide also provides information for the person training these new and current employees, such as:

• What Makes a Good Trainer?
• What are a Trainer's Responsibilities?
• What Should a Trainer Expect From Employees? — Employees With Disabilities, Language Barriers, and Limited Reading Skills
• Four-Step Training Method — Prepare, Present, Practice, Follow Up

The Employee Knowledge tab includes:

• Quality Guest Service
• Bloodborne Pathogens
• Personal Appearance
• Emergency Situations
• Lost and Found
• Recycling Procedures
• Safe Work Habits
• Manager on Duty
• Your Property's Fact Sheet
• Employee Policies
• The Americans with Disabilities Act

Employee Skill tab contains:

• Sort Linens and Uniforms
• Pretreat and/or Rewash Heavily Soiled Items
• Load, Use, and Unload Washers
• Load, Use, and Unload Dryers
• Iron Linens Using a Mechanical Flatwork Ironer
• Use Mechanical Linen-Folding Equipment
• Fold Linens by Hand
• Iron Laundry by Hand
• Mend and Sew Linens and/or Uniforms
• Clean and Maintain Work Areas
• Fill Banquet and Restaurant Linen Requisitions
• Deliver Guest Service Supplies to Guestrooms
• Process Contract-Cleaned Linens and Uniforms
• Issue and Receive Employee Uniforms
• Restock Housekeeping Closets and Carts
• Provide Towel Service to Recreation Areas

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