Make sure your restaurant servers provide service that exceeds guest expectations.
With this comprehensive guide you will be able to train your restaurant servers to:
- use suggestive selling to enhance the guest's visit
- take accurate orders and use good service skills to present the food
- and more!
This binder is divided into 6 tabbed sections:
- Overview
- Prepare to Train
- Present/Practice
- Follow Up
- Employee Knowledge
- Employee Skills
This guide provides the basis of a six-day training course for new employees and current
employees. Tabs 2, 3, and 4 provide details on how to train new and current employees using
the Job Knowledge, Task List, and Breakdowns.
This guide also provides information for the person training these new and current
employees, such as:
- What Makes a Good Trainer?
- What are a Trainer's Responsibilities?
- What Should a Trainer Expect From Employees? -Employees With Disabilities, Language
Barriers, and Limited Reading Skills
- Four-Step Training Method-Prepare, Present, Practice, Follow Up
The Employee Knowledge tab includes:
- Quality Guest Service
- Bloodborne Pathogens
- Personal Appearance
- Emergency Situations
- Lost and Found
- Recycling Procedures
- Safe Work Habits
- Manager on Duty
- Your Property's Fact Sheet
- Employee Policies
- The Americans with Disabilities Act
Employee Skill tab contains:
- Set Up the Restaurant for Service
- Stock and Maintain Side Stations
- Fold Napkins
- Wash and Sanitize Glasses
- Prepare Breads and Bread Baskets or Trays
- Prepare Service Trays
- Take Restaurant Reservations
- Work Efficiently
- Greet and Seat Guests
- Approach the Table
- Provide Appropriate Service for Children
- Lift and Carry Trays, Bus Tubs, or Dish Racks
- Serve Water
- Check IDs of Guests Ordering Alcohol
- Take and Process Beverage Orders
- Serve Beverage Orders
- Prepare Alcoholic and Nonalcoholic Beverages
- Prepare and Serve Coffee
- Prepare and Serve Hot Tea
- Prepare and Serve Iced Tea
- Prepare and Serve Hot Chocolate
- Prepare and Serve Espresso or Cappuccino
- Take and Process Food Orders
- Serve Bread and Butter
- Prepare Ice Buckets
- Serve Wine or Champagne by the Bottle
- Serve the Meal
- Carve the Steak, Poultry, or Fish at the Table
- Check Back to the Table
- Respond to Dissatisfied Guests
- Maintain Tables
- Sell After-Dinner Items
- Prepare and Serve After-Dinner Items
- Prepare Takeout Items
- Total and Present the Guest Check
- Settle Guest Checks and Thank Guests
- Clear and Reset Tables
- Handle Soiled Restaurant Linens
- Inventory, Requisition, and Restock Restaurant Supplies
- Perform Closing Duties
- Respond to Emergency Alarms
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