What a difference a video makes! When your employees understand and use the three-step secrets to speaking and listening, your guests will enjoy better service and your staff will work better as a team.

Employees learn how to:

• speak effectively so others listen and understand – no crossed messages!
• communicate hospitality through voice tone and nonverbals
• listen actively in order to work cooperatively and ensure the best possible service to guests

* An outstanding educational video including a Trainer’s Guide and a Viewer’s Guide! *

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View these additional training programs to quickly develop the skills needed to attain successful productivity in your business.

From Tension to Teamwork Video
Increasing Productivity: Teamwork Video
Motivation and Team Building Video

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ORDER NOW Improving Communication Skills Video VHS Color • 18 minutes + Guides • $224.95 + shipping Videotapes are non-returnable! Texas residents please add 7 % sales tax