Introduction to Hospitality Management explores all aspects of the field including: travel and tourism; lodging; foodservice; meetings, conventions and expositions; and leisure and recreation.

Features:

• Focuses on hospitality and management and uses first-person accounts, corporate profiles and industry morsels to foster a reader’s appreciation for the field
• Features a new chapter on careers, more coverage of human resources, and its continued dedication to inspiring and developing hospitality professionals

Contents

Introduction

• Welcome to the Hospitality Industry
• Careers in Hospitality
• Tourism

Lodging

• The Hotel Business
• Rooms Division
• Food and Beverage Operations

Restaurants and Managed Services

• The Restaurant Business
• Restaurant Operations
• Managed Services
• Beverages

Recreation, Gaming Entertainment, and Assembly Management

• Recreation, Theme Parks, and Clubs
• Gaming Entertainment
• Meetings, Conventions/Exhibitions, and Event Management

Managerial Areas of the Hospitality Industry

• Leadership and Management
• Planning
• Organizing
• Communicating and Decision-Making
• Human Resources and Motivation
• Control

Index

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