by Arpad Gaal

• Serves as a Six Sigma tool for implementing cross-functional integration and standardization
• Contains over 200 flowcharts that show how to implement the system and train employees
• Aligns the year 2000 requirements with the ISO 9001/94 requirements
• Builds continuous improvement tools into the operating system
• Replaces existing systems without any outside intervention for implementation and maintenance
• Provides conversion techniques that allow you to easily customize the process-approach system to your organization

ISO 9001: 2000 for Small Business Management demonstrates how a process-approach quality management system performs in the real work environment. The book gives you an ISO based quality management tool, featuring the year 2000 requirements for ISO 9001. It includes the quality system manual, the operating procedures, and the forms that small to mid-sized businesses need. All this makes it possible for you to use this system immediately - without having to hire costly outside consultants.

Gaal introduces a system for managing product quality problems through prevention - examining every stage of a product's life cycle - instead of just focusing on manufactured goods at the end of the production line. The author identifies the core departments that impact the planning, implementing, and executing of the customer's purchase order requirements from the beginning to the end of the product's life-cycle. The Quality Systems Manual and the Quality Operating Procedures streamline the process for small business applications where low overhead and multiple job assignments dominate. The most important part of manufacturing is the shop. This is where the product is made and where the problems are concentrated. Problems come in documents, processes, and methods with different impact on product quality or the way you achieve it.

Using an innovative approach, ISO 9001: 2000 for Small Business shows you how to resolve these issues.

Contents

1. Guidance
2. General Information
3. The Training Metrics
4. The Quality System Manual
5. The Quality Operating Procedures
6. The Forms
7. Conversion Methods
8. Training Metrics
9. Training Metrics QOP 001 - Contract Review
10. Training Metrics QOP 002 - Control of Document and Data
11. Training Metrics QOP 003 - Control of Purchases
12. Training Metrics QOP 004 - Control of Customer Supplied Products
13. Training Metrics QOP 005 - Product Identification and Traceability
14. Training Metrics QOP006 - Inspection and Test Control
15. Training Metrics QOP 007 - Control of Inspection, Measuring, and Test Equipment
16. Training Metrics QOP 008 Control of Inspection and Test Status
17. Training Metrics QOP 009 - Control of Nonconforming Products
18. Training Metrics QOP 010 - Internal Quality Audits
19. Training Metrics QOP 011 - Management Review
20. Training Metrics QOP 012 - Performance Standards (Put-Thru)
21. Quality System Manual
22. Overview to the Quality System Manual
23. Quality System
24. Contract Review
25. Design Control
26. Document and Data Control
27. Purchasing
28. Control of Customer Supplied Product
29. Product Identification and Traceability
30. Process Control
31. Inspection and Testing
32. Control of Inspection, Measuring, and Test Equipment
33. Inspection and Test Status
34. Control of non-conforming Product
35. Corrective and Preventive Action
36. Handling, Storage, Packaging, Preservation, and Delivery
37. Control of Quality Audits
38. Training
39. Servicing
40. Statistical Techniques
41. Quality Operating Procedures (QOP)
42. Overview
43. Quality Operating Procedure 001 - Contract Review
44. QOP 002 Control of Documents and Data
45. QOP 003 - Control of Purchases (internal)
47. QOP 004 - Control of Customer Supplied Product
48. QOP 005 - Product Identification and Traceability
49. QOP 006 - Inspection and Test Control
50. QOP 007 - Control of Inspection, Measuring, and Test Equipment
51. QOP 008 - Control of Inspection and Test Status
52. QOP 009 - Control of Non-Conforming Products
53. QOP 010 - Internal Quality Audits
54. QOP 011 - Management Review
55. QOP 012 - Performance Standard (Put-Thru)
56. Forms Manual
57. Overview
58. Purchase Order Review Sheet
59. Maintenance Record
60. Quality Operating Procedure Blank
61. RFQ Worksheet
62. RFQ, PO, and Amendment Log
63. Non-Conforming Material Report (NCMR)
64. Non-Conforming Material Report Register
65. Job Traveler
66. Amendment to Procedures
67. Document Issuance Control (QSM, QOP)
68. Control of Customer Documents
69. Rejected Material Ticket
70. Acceptance Material Ticket
71. Hold Ticket
72. Record of Received Materials
73. Training Log
74. Purchase Order (internal)
75. Inspection Report
76. Inspection Report Continuation Sheet
77. Calibration and Status Record
78. Audit Schedule
79. Audit Plan (Reporting)
80. Rework/Repair Record
81. Waiver Report
82. Shipping Log
83. Supplier Survey Questionnaire
84. Material Identification Tag
85. Packing Slip
86. Certificate of Conformance
87. Receiving Log
88. Issue and Traceability of Customer Drawing
89. Password and Inspection of Stamp Control
90. Operator Product Verification Record
91. Management Review Status Record
92. Supplier Survey Form (short form)
93. Source Inspected Product Approval
94. Supplier Corrective Action Request
95. Customer Complaint and Evaluation Report
96. Training Evaluation Sheet

Appendices:
Matrix to Show Alignment of the QSM to ISO 9001/2000
Book Recommendation
Lessons Learned Sheet
Book Summary

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