The Lodging and Food Service Industry, 6th edition covers all hotel operating departments to give readers an understanding of each department and how it operates.

The sixth edition includes:

• new information about the expanding prevalence of online reservations
• a new discussion of key accounting ratios hotel managers use
• information on the effects the 9-11 terrorist attacks on the United States had on national and international travel industries
• expanded/updated discussions on franchising, hotel management, time share, amenities, automation, yield management, and hospitality career paths

Contents

The World of Hospitality

1. The Travel and Tourism Industry in Perspective
2. Career Opportunities

The Lodging Industry

3. The Early History of Lodging in Europe and America
4. The Globalization of the Lodging Industry
5. The Organization and Structure of Lodging Operations
6. The Rooms Division

The Food Service Industry

7. The Growth and Development of Food Service
8. The Organization and Structure of the Food Service Industry
9. The Management and Operation of Food Services

Functional Areas in Hospitality Operations

10. The Engineering and Maintenance Division
11. The Marketing and Sales Division
12. The Accounting Division
13. The Human Resources Division
14. The Security Division

Conclusion

15. The Hotel Hall of Fame

Index

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