Features:

• A wide variety of important topics such as managing employees with disabilities; AIDS; sexual harassment; stress management; and diversity training
• An entire section on management development
• Comprehensive coverage of human resource management
• An overview of organizational principles—Includes both past and present
• Highlights brief examples of hospitality industry methods in action
• Examples from recent publications of real-life applications of the principles discussed
• Chapter-end exercises
• Critical thinking exercises
• An on-line exercise in each chapter
• and much more...

Managing Human Resources in the Hospitality Industry will provide supervisors with comprehensive training in areas critical to their future success.

By combining thorough coverage of basic functions with added focus on such innovative topics as diversity, performance management, the learning organization, coaching, and self-directed teams, the reader will gain a broad understanding of both traditional and contemporary supervision.

Throughout the text, stories and examples from the hospitality industry illustrate key principles of leadership and supervision. In addition, each chapter includes extensive supplemental material including case studies, review questions, critical thinking exercises, web-based projects, and portfolio-building activities that will enhance mastery of the material.

Contents

1. Developing Management Skills
   1. Leadership 2000
   2. Positive Communication
   3. Creative Problem Solving and Decision-Making
   4. Personal Mastery

2. Managing and Developing Human Resources
   5. Hiring Top Performers
   6. Training for Optimal Performance
   7. Leading through Motivation
   8. Performance Management
   9. Protecting Employee Rights

3. A New Era of Management
   10. Labor Relations
   11. Evolution of Management Theory
   12. Strategic Management
   13. The Diversity Advantage
   14. The Quality Movement

Index

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