Managing Front Office Operations teaches hospitality students, front office managers and staff members how to organize, perform, and evaluate hotelfront office functions.

Relationships between departments, technological advances, and front office tools are explained in chapters on areas such as reservations, front office accounting, and human resources.

Although Managing Front Office Operations concentrates on many technical aspects of front office management, it also emphasizes the importance of guest service.

Managing Front Office Operations, Sixth Edition emphasizes automation and computer applications, and touches on issues facing the industry, such as the multicultural work force.

Chapters have been added on housekeeping and security.

Contents:

1. The Lodging Industry
2. Hotel Organization
3. Front Office Operations
4. Reservations
5. Registration
6. Communications and Guest Services
7. Security and the Lodging Industry
8. Front Office Accounting
9. Check-Out and Account Settlement
10. The Role of Housekeeping in Hospitality Operations
11. The Front Office Audit
12. Planning and Evaluating Operations
13. Revenue Managment
14. Managing Human Resources

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ORDER NOW Managing Front Office Operations Seventh Edition by Michael L. Kasavana and Richard M. Brooks 2005 • 645 pages • $71.95 + shipping Texas residents please add 7 % sales tax