Managing Hospitality Human Resources, Fourth edition provides important information for those who manage the human resources who provide services within a hospitality operation.

Readers will learn how to fulfill the requirements of U.S. employment and workplace laws, and discover the latest strategies for attracting employees, minimizing turnover, and maximizing productivity.

Contents

Employment Laws and Applications

1. Employment Laws and Applications
2. Job Analysis and Job Design
3. Planning and Recruiting
4. Selection

Human Resources Development

5. Orientation and Socialization
6. Training and Development
7. Evaluating Employee Performance

Compensation and Labor Issues

8. Compensation Administration
9. Incentive and Benefits Administration
10. Labor Unions
11. Negotiation and Collective Bargaining

Safety, Discipline, and Ethics

12. Health, Safety, and EAPs
13. Turnover, Discipline, and Exits
14. Social Responsibility and Ethics

Index

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