Using an understandable writing style to provide comprehensive coverage, Managing the Lodging Operation focuses on an industry-oriented description of the skills and knowledge necessary to successfully run a hotel.

The various elements of the book are applicable to all operating departments in a lodging operation, though viewed from the perspective of a General Manager.

Emphasis on financial responsibility is evident throughout the book’s theoretical model of how to manage a hotel, research-based presentation of what General Managers actually do, and explanation of how to become profitable through the delivery of service and quality.

Contents

1. Introduction—How to Manage a Hotel
2. Protecting the Assets: Guests, Employees, Structure and Contents
3. Protecting the Assets: Financial Controls
4. Managing Supply and Demand
5. Improving Employee Performance
6. Increasing Income: Revenue Management
7. Increasing Income: Cost Management
8. Improving Productivity
9. Managing Customer Service
10. Managing Quality

    Index

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    ORDER NOW Managing the Lodging Operation by Robert Christie Mill 2006 • 318 pages • $73.00 + shipping Texas residents please add 6.75 % sales tax