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from C.H.I.P.S.
by John H. King, Jr. and Ronald F. Cichy
Managing for Quality in the Hospitality Industry focuses on meeting the expectations of internal customers, external customers, and owner/investors.
Integrating theories and real-life examples to illustrate how to achieve high quality, the authors add credibility to the process by sharing their successful quality management experience in a contemporary case history - while simplifying the most important elements in managing quality in the hospitality industry.
Contents
Appendix: Tools of the Trade Tear Out Sheets
to see books of related interest
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