Ready-to-Lead Seminars
The hospitality industry continues to infuse its operations with a diverse labor pool.
This seminar provides participants with techniques to bring out the most from our ever-changing workforce.
Contents:
Understanding Diversity
- Key Diversity Terms
- Elements of Diversity
- Diversity Misconceptions
- Diversity Trends
- Implications
- Diversity Related Laws
- Melting Pot or Tapestry
Value of Diversity
- Benefits of Diversity
- Added Value of Diversity
Diversity and You
- Layers of Diversity
- Exploring Your Own Diversity
- Cultural Coat of Arms
Managing Diversity
- Managing Diversity Does Not Mean
- Signs Your Property is Not Managing Diversity Well
- Managing Diversity to Improve Productivity
- Managing Mature Workers
- Communicating With Non-English Speaking Employees
- Managing People with Disabilities
- Effects of Diversity Changes
- Tensions in the Workplace
- Motivating a Diverse Workforce
- Seven Steps to Managing Diversity
Diversity Training
- Developing Programs That Foster Diversity
- Approaches Used in Diversity Training Programs
- Common Diversity Training Mistakes
- Creating a Strategic Diversity Plan
- Strategic Diversity Plan Activity
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