This comprehensive text has been updated to include everything from the latest information on self-managed teams in cleaning, "green cleaning", and recycling, to technological advances in the industry. Students, teachers, and managers in the industry will find The Professional Housekeeper an invaluable reference for this ever-changing profession.

Contents:

1. Housekeeping: The Scope of the Lodging Industry
2. Key Roles and Responsibilities of the Professional Housekeeper
3. Effective Staffing and Scheduling
4. Training, Motivating, and Evaluating Staff
5. Cleaning Guest Rooms and Bathrooms
6. Cleaning Public Areas and the Back of the House
7. Maintaining Floors
8. Managing the Care of Interior Design Elements
9. Managing Equipment and Supplies
10. Managing the On-Premise Laundry and Working with Contract Laundry Operations
11. Controlling Linens, Uniforms, and Storage
12. Preparing and Managing Budgets
13. Overseeing Safety and Security
14. Trends for Today: Using Technology, Instituting Environmental Practices
15. Capitalizing on Opportunities for the Future

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