Quality Restaurant Service Guaranteed:
A Training Outline

by Nancy Loman Scanlon

Are you looking for a way to make your food and beverage operation really stand out? One sure way is to improve your service program so that it not only satisfies your customers but increases your operation's profits.

Quality Restaurant Service Guaranteed provides a detailed guide that foodservice professionals can easily follow to discover the hidden potential in every service program.

Foodservice owners and managers will learn how to chart an effective path to high-quality service and what steps they need to take to get there. This approach is one that has been used in dozens of hotels and restaurants nationwide with continued success. With these detailed blueprints in hand, the reader will be well equipped to develop quality service for operations ranging from quick-food establishments to full-service restaurants.

Quality Restaurant Service Guaranteed contains photographs, menus, drawings, worksheets, and outlines that illustrate quality foodservice in action in hotels and restaurants throughout the country.

Contents

1. Quality Service Success Stories
2. The Keys to Success
3. The Quality Service Customer
4. Capturing Market Share
5. The Successful Service Experience
6. Delivering Quality Service
7. Creating Quality Service
8. Guaranteeing Quality Service

Index

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