This first-of-its-kind book will lead you to discover the fastest-growing segment of the lodging industry.

Resort Condominium and Vacation Ownership Management encompasses the importance of hospitality to successful resort condominium operations while covering:

• relationship of managers to owners, boards, and guests
• unique staffing challenges
• accounting differences in this non-traditional operation
• balancing the interests of owners and guests
• and more!

Contents

1. Introduction to Nontraditional Lodging Operations
   • What is Nontraditional Lodging?
   • Structure of Nontraditional Lodging Properties

2. Marketing and Sales
   • Marketing Whole-Ownership Condominium Resorts
   • Promotional Methods and Media
   • Monitoring and Evaluating Marketing and Sales Efforts

3. Reservations and the Front Desk
   • Reservations Department
   • Reception Center
   • Importance of Guest/Owner Relations

4. Housekeeping Operations
   • Major Differences Between Hotel and Condominium Resort Housekeeping
   • Housekeeping Routines in Condominium and Vacation Ownership Resorts
   • Relationships with Other Departments
   • Laundry Operations

5. Maintenance and Engineering
   • Repairs as an Owner's Expense
   • Maintenance and Engineering as a Revenue/Profit Center
   • Common Areas vs. Units
   • Board's Responsibility

6. Accounting
   • Budgeting for Whole-Ownership Condominium Resorts
   • Financial Statements

Appendix

• Case Studies

Index

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