Responsible Serving of Alcoholic Beverages covers legal issues, handling difficult customers, how alcohol affects the body, and other topics related to serving alcohol; designed in part to help establishments reduce lawsuits and liability insurance premiums.

Responsible Serving of Alcoholic Beverages Book & CD ROM incorporates the legalities and responsibilities of serving alcohol either behind a bar, at a table, or at an off-premise function. Each chapter is completed with a manager's to-do check sheet

The Responsible Serving of Alcoholic Beverages training course provides management and liquor service staff with the knowledge and awareness necessary to responsibly serve alcohol in licensed premises. Covers:

• Alcohol and legal issues
• ID Checking
• Handling difficult customers
• Designated drivers
• How alcohol effects the body
• Identifying and handling problem situations
• Minors & fake IDs
• and more!

Learn how to reduce liability lawsuits, Local Law Enforcement issues, reduce liability insurance coverage premiums, a complete and comprehensive yet inexpensive in-house training program.

Contents

Introduction to Responsible Beverage Service

What is Alcohol?

• What is alcohol?
• How does alcohol affect the body?
• What is BAC?
• BAC levels and effects
• Factors owners can influence
• Factors owners cannot influence

Serving Alcohol and the Law

• What are dram shop laws?
• Common law states
• Who are the parties?
• Bar hopping?
• Responsible beverage service is good business practice
• What do authorities look for?
• Other legal issues

Management Responsibilities when Serving Alcohol

Find Your Target Customers

• Risk
• Operational Assessment quiz

Types of Operations and Responsible Beverage Service

• Hotel bars
• Hotel room service delivery
• Hotel hospitality room
• Temporary licences
• In-house catering
• Catering and banquets with multiple bar setups
• Airport bars
• Stadiums and arenas
• Nightclubs, pubs, dance halls, discos, electronic music events
• The strip

Types of Customers and Responsible Beverage Service

• Minors
• Just legal
• Older patrons
• How many are in the party
• Dealing with regulars

Your Establilshment and Responsible Alcohol Service

• Physical issues in a bar
• Emotional aspects

Your Offerings and Responsible Beverage Service

• Types of alcohol
• Signature cocktails and after-dinner drinks
• Drink recipes
• Nonalcoholic drinks
• Food
• Activities within the bar

Serving Policies and Responsible Beverage Service

• Making the drinks
• Serving drinks
• Dealing with customers

Employees and Responsible Beverage Service

• Wanted: good bartender
• Legal requirements
• Educational requirements
• Other requirements
• Staffing levels
• Training issues
• Longevity issues
• Management support

When Bad Things Happen to Good Bars

• Find a goo local lawyre
• Create your responsible beverage service policy
• Know your civil officials
• Logs
• Types of incidents
• Documentation needed
• Emergencies
• After the fact

The Training Program

Cusomizing Your Plan for your Establishment

• Who needs training?
• Where to train?
• When to train
• How adults learn
• Professional trainer
• Management support
• Module format
• Personalization
• Icons

Module 1: Legal Issues Surrounding Serving Alcohol

Introduction for managers/owners/trainers

Legal Issues: Training Module

• Module objectives, or why do I need to worry about this?
• What is the purpose of this training?
• Dram shop laws
• Common law states
• Other laws
• Identifying minors
• Figuring out who is a minor
• In class to-do
• How to check that it is a valid ID
• Still doubting the validity of the ID?
• How do minors behave?
• Identifying intoxication
• Identifying intoxication: assessing guests at the entrance
• Assessing your skills

Module 2: Alcohol and the Body

Introduction for managers/owners/trainers

Alcohol and the Body: Training Module

• Module objectives
• What happens in our bodies when we take a drink?
• What types of alcohol do we serve?
• Drink equivalences
• How drink counts relate to BAC and DUI
• Factors that influence a person's BAC level
• Factors that a server can influence
• Assessments

Module 3: Green-Yellow-Red System and Assessing and Serving Customers

Introduction for managers/owners/trainers

Green-Yellow-Red System and Strategies for Their Use

• Module objectives
• What is the green-yellow-red system?
• Assessing customers
• Green guests
• Serving suggestions for green guests
• Details of serving methods
• Going from green to yellow
• Serving yellow guests
• Serving suggestions for yellow guests
• Details of serving suggestions
• Guests in the red
• Forms to fill out
• Other house policies
• Programs that we have developed
• Program overview
• Assessment

Module 4: Refresher Courses

Introduction for managers/owners/trainers

Refresher Course

• Dram show laws
• Common law states
• Identifying minors
• Drink equivalenceies
• Assessing customers
• Serving suggestioins for green guests: overview
• Serving suggestioins for yellow guests: overview
• Guests in the red

Index

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