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Operations and Training
Hospitality

TITLE/AUTHOR PRICE
Alcohol, the Law, and Your Property Video 124.95
Best Face Forward DVD 123.95
Bloodborne Pathogens: What Employees Must Know Video Package 259.00
Breaking Down Barriers: Achieving Great Service for Guests with Disabilities DVD 268.95
Building High Energy Teams (Ready-to-Lead Seminars) 199.95
Check-In Check-Out: Managing Hotel Operations 7th edition (Vallen) 94.00
Competitive Edge: Sales Strategies for Small Properties Video149.95
Courtesy Rules! Better Telephone Skills Now DVD 168.95
Curb Appeal: Creating Great First Impressions Video 158.95
Effective Interviewing Video 199.95
Fire Safety: Prevention and Response for the Lodging Industry Video (in English or Spanish)225.95
Food and Beverage DVD—3 in 1 Package 284.00
Food and Beverage Series DVD Training: Bus Person 148.95
Food and Beverage Series DVD Training: Introduction to Food and Beverage 148.95
Food and Beverage Series Videotape Training: Introduction to Food and Beverage 148.95
Food and Beverage Series DVD Training: Restaurant Server 148.95
Forklift Operator Safety Training DVD English 345.00
Forklift Operator Safety Training Video English 279.00
Forklift Operator Safety Training DVD Spanish 345.00
Forklift Operator Safety Training Video Spanish 279.00
Front Office DVD—3-in-1 Package 424.00
Front Office: Guest Service Professionalism (Ready-to-Lead Seminars) 199.95
Front Office Operations and Auditing Workbook 2nd edition (Moreno) 34.00
Front Office Skills Video 1: Full Service Operations at Your Service 249.95
Front Office Skills DVD: Guest Relations Aimimg to Please 268.95
Front Office Skills Video 3: Sales: A Winning Formula 249.95
Front Office Skills Video: Economy Operations at Your Service 249.95
Full Access: Making Your Property ADA Compliant Video249.95
Going the Extra Mile: Front Desk Training (Ready-to-Lead Seminars) 199.95
G.R.E.A.T.: Guest Room Exceptional Attendant Training (Ready-to-Lead Seminars) 199.95
Guest Service DVD—3-in-1 Package 288.95
Guest Service Video: Delivering Quality Guest Service (in English) 224.95
Guest Service Video: Delivering Quality Guest Service (in Spanish) 224.95
Guest Service Video: Managing Quality Guest Service (in English) 224.95
Guest Service Video: Managing Quality Guest Service (in Spanish) 224.95
Handling Reservations Properly Video 199.95
High Performance Training (Ready-to-Lead Seminars) 199.95
Hospitality Operations (Ninemeier and Perdue) 89.00
Hospitality Skills Training Series: Banquet Server 149.95
Hospitality Skills Training Series: Bell Attendant 149.95
Hospitality Skills Training Series: Bus Person 149.95
Hospitality Skills Training Series: Concierge 149.95
Hospitality Skills Training Series: Front Desk Representative 149.95
Hospitality Skills Training Series: Guestroom Attendant 149.95
Hospitality Skills Training Series: Kitchen Steward 149.95
Hospitality Skills Training Series: Laundry Attendant 149.95
Hospitality Skills Training Series: Maintenance Employee 149.95
Hospitality Skills Training Series: PBX Operator 149.95
Hospitality Skills Training Series: Public Space Cleaner 149.95
Hospitality Skills Training Series: Reservationist 149.95
Hospitality Skills Training Series: Retail Cashier 149.95
Hospitality Skills Training Series: Room Service Attendant 149.95
Hospitality Skills Training Series: Valet Attendant 149.95
Hotel and Motel Management and Operations 4th Edition (Gray) 97.00
Hotel Front Office Management, 4th edition (Bardi) 70.00
Hotel Front Office Simulation Workbook/Software Package (Kline) 44.00
Hotel Management and Operations 4th edition (Rutherford) 74.00
Hotel Operations Management, 2nd edition (Hayes/Ninemeier) 89.00
Hotel Operations Simulation and Auditing Manual (Mureo) 33.00
Housekeeping: Deep Cleaning Process DVD (English) 248.95
Housekeeping: Deep Cleaning Process Videotape (English) 224.95
Housekeeping: Deep Cleaning Process DVD (Spanish) 248.95
Housekeeping DVD—3-in-1 Package 424.00
Housekeeping: Laundry Operations Videotape (English) 224.95
Housekeeping: Laundry Operations Videotape(Spanish) 224.95
Housekeeping Management (Casado) 79.00
Housekeeping: Quality Guestroom Cleaning Videotape (English) 224.95
Housekeeping: Quality Guestroom Cleaning Videotape (Spanish) 224.95
How to Train With Video 187.95
Improving Communication Skills Video 224.95
Increasing Productivity: Teamwork Video 224.95
Lodging and Foodservice Industry, 6th edition (Lattin) 66.95
Maintenance DVD—3-in-1 Package 374.00
Making Diversity Work (Ready-to-Lead Seminars) 199.95
Managing Front Office Operations, 7th edition (Kasavana) 71.95
Managing Housekeeping Operations, 3rd edition (Kappa) 91.95
Managing Safety: A Guide for Executives (Bhagwati) 99.00
Professional Courtesy Van Service DVD 248.95
Professional Front Office Management (Woods) 78.00
Professional Housekeeper 4th edition (Schneider/Tucker/Scoviak) 79.00
Professional Management of Housekeeping Operations, 5th Edition (Jones) 82.50
Putting the "Pro" in Problem Solving (Ready-to-Lead Seminars) 199.95
Quality Guestroom Maintenance DVD 248.95
Reporting Tip Income Video 124.95
Results-Oriented Leadership (Ready-to-Lead Seminars) 199.95
Revenue Management Video and Companion Guide249.95
Room Service Videotape 224.95
Safety and Security • Everyone's Job Videotape 199.95
Security and Loss Prevention Management 2nd edition (Ellis) 66.95
Security Planning Video Training 199.95
Security Video: Employee Awareness/Problem Prevention 224.95
Security Video: Handling Disturbances 224.95
Security Video: Key Control and Guest Privacy 224.95
Security Video: Patrolling, Investigating and Documenting 224.95
Services Management: The New Paradigm in Hospitality (Kandampully) 71.00
Spirit of Hospitality: Delivery Quality Guest Service DVD 248.95
Stay Safe: Awareness Training for Housekeepers Video (in English) 224.95
Stay Safe: Awareness Training for Housekeepers Video (in Spanish) 224.95
Tackling Turnover: Keep Good People Once You Get Them (Ready-to-Lead Seminars) 199.95
Telephone Etiquette Video: Your Line to Success 75.00
10-Minute Trainer Video: Front Office 124.95
10-Minute Trainer Video: Front Office (Spanish Edition) 124.95
10-Minute Trainer Video: Guest Service 124.95
10-Minute Trainer Video: Housekeeping 124.95
10-Minute Trainer Video: Safety 124.95
10-Minute Trainer Video: Sales 124.95
10-Minute Trainer Video: Security 124.95
10-Minute Trainer Video: Security (Spanish Edition) 124.95
Time Management: Stop the Clock (Ready-to-Lead Seminars) 199.95
Train the Trainer: Conducting One-On-One Training Video 199.95
Train the Trainer: Leading Group Training Video 199.95
Train the Trainer: Preparing for Training Video 199.95
Visionary Leadership (Ready-to-Lead Seminars) 199.95
Welcome Home: Superior Skills for Valet, Door, and Bell Staff
(Ready-to-Lead Seminars)
199.95
Winning Workforce: Substance Abuse in the Workplace DVD 179.00
Winning Workforce: Violence in the Workplace DVD 179.00
Winning Workforce: Violence in the Workplace Video 129.00
Workplace Violence Awareness, Prevention, and Response
(Ready-to-Lead Seminars)
199.95
Workplace Violence Video 225.95
World Trainer Video: Bus Person 224.95
World Trainer Video: Extended Stay Guestroom Cleaning 224.95
World Trainer DVD: Guestroom and Bathroom Cleaning 248.95
World Trainer Video: Floor Care 224.95
World Trainer Video: House Person 224.95
World Trainer Video: Laundry 224.95
World Trainer Video: Security Awareness 224.95
World Trainer Video: Warewashing 224.95
Yield Management Video Set 337.95
Prices subject to change - Prices are in U.S. Dollars

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