Spirit of Hospitality: Delivering Quality Guest Service features the "Delivering Quality Guest Service" DVD and a comprehensive leader's guide that teaches all staff members how to see things from the guest's point of view, strive for service excellence, and work as a team. The program also includes quizzes to track achievement of learning objectives, and a certificate of completion for those who successfully complete the program.

This unique guest service training video and companion guide teaches employees how to see things from the guest's point of view, strive for service excellence, and work as a team.

Spirit of Hospitality featuring Delivering Quality Guest Service showcases:

• Tips for improving service quality
• Skills for exceeding guest expectations
• How to handle guest complaints effectively
• Five simple steps for delivering quality guest service
• Employee motivational techniques
• Testimonials from experienced industry employees and sample scenarios

The program contains: Delivering Quality Guest Service DVD, companion guide, quizzes, and certificate of completion.

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