Supervision: A Pharmacy Perspective concisely covers the major personnel issues that supervisors in the pharmacy field face today and the skill set they need to fulfill the supervisor’s responsibilities.

Key Features:

• 13 detailed chapters with practical advice about motivation, communication, delegation, scheduling, performance improvement, business etiquette, change, reward and discipline, and more
• An examination of issues unique to pharmacy, including licensure, credentialing, malpractice, documentation, peer review, and patient safety
• Guidance on supervising, training, and making the most of pharmacy technicians
• Useful overviews of labor laws and legal issues
• Examples and case studies illustrating what to do and what to avoid in supervisory interactions
• Tables, charts, figures, and boxes that quickly convey key information

Contents

1. Supervision Basics
2. Issues Unique to Pharmacy
3. Workplace Rules and Expectations
4. Motivation
5. Special Supervisory Situations
6. Communication
7. Time and Attendance
8. Performance Improvement
9. Change
10. Reward and Discipline
11. Complaints and Grievances
12. Labor Laws of the United States
13. Pharmacist Extenders: Pharmacy Technicians

Index

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