Supervision in the Hospitality Industry provides comprehensive coverage of the principles, theories, human relations techniques, and decision-making skills that are required to manage a workforce to profitable results.

Features:

• New material on diversity initiatives, recruitment, and retention
• A new chapter on team building and teamwork
• Updated profiles of individuals and companies
• A variety of training activities for real-world simulation

Contents

Supervision and HR Management and Leadership

• The Supervisor as Manager
• The Supervisor as Leader

The Workplace

• Equal Opportunity in the Workplace
• Creating a Positive Work Climate
• Developing Performance Standards
• Recruiting and Selecting Applicants

Employee Development

• Teamwork and Teambuilding
• Employee Training and Development
• Evaluating Performance
• Discipline and Employee Assistance Programs

Supervising Human Resources

• Planning and Organizing
• Communicating Effectively
• Delegating
• Decision Making and Control

Index

click here to see books • videos • cd-roms of related interest