Weighing problematic situations and dealing effectively with them enhances the balance of managing the hospitality organization.

This enterprising video defines strategies for prioritizing aggravations and implementing solutions:

• Handling problems
• Defining where problems emerge
• Utilizing a team
• Following the "six steps" to problem solving
• Identifying conflicts
• Resolving contention
• Using the "four steps" to conflict resolution
• Managing the "difficult" people
• Dealing with employee complaints
• Handling the grievance process

This program is just one component of the Supervisory Skill Builders training series.

Use this video along with the Handling Problems and Conflicts workbook
Supervisory Skill Builders for Restaurant
and Foodservice Operations - Second Edition
to create a coordinated training program!

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ORDER NOW Supervisory Skill Builders: Handling Problems and Conflicts Video VHS Color • 8 minutes • $99.95 + shipping Buy the Supervisory Skill Builders: Complete 9 Video Set and SAVE! Special: $499.95 + shipping Videotapes are non-returnable! Texas residents please add 7 % sales tax