by Noel C. Cullen

Team Power is the first human resources management text to focus exclusively on the complexities of the hospitality industry. It deals comprehensively with the ins and outs of all the dimensions of caring and leading required of hospitality industry employees to achieve optimum performance.

It explores the most relevant issues and modern approaches to HRM, with a focus on effective methods for building a winning team, the approach necessary to create the exceptional guest experience and the key to success in this highly competitive marketplace.

Features:

• The need for a new approach
• A new focus on teamwork
• The modern approach to leadership
• The full range of human resource management concerns and issues, all within the framework of team performance and current labor laws
• and much more!

Team Power is perfect for undergraduate-level courses in Hotel, Restaurant, and Institutional Management. It is also a handy on-the-job training guide and reference.

Contents

1. Human Resources Planning Towards Teamwork
2. From Scientific Management to Team Building: A Historical Perspective
3. Teamwork
4. Creating a Vision and Building Superior Teams
5. Total Quality Management
6. Motivation
7. Leadership
8. Change
9. Recruitment and Selection
10. Reducing Team Member Turnover
11. Training
12. Understanding Human Behaviors
13. Discipline
14. Performance Appraisals
15. Problem Solving and Decision Making
16. Compensation, Benefits, and Labor Costs
17. Communication
18. Utilizing Time
19. Preparing for Success
20. Essential Employment Regulations
21. Glossary of Terms
22. Bibliography

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