Front Office

This video and companion guide program covers the growing need of addressing today's hospitality managers and supervisors in the area of front office training.

Coverage includes:

• Check-in
• Handling complaints
• Guest safety
• Quality service
• And much more...

The Ten Minute Trainer Video: Front Office contains seven short video segments on front office-related topics. These segments are designed to facilitate discussions on front office topics that need additional emphasis at your property.

Includes segment clips from the following full-length training programs
also available individually from C.H.I.P.S.:

• Front Office Skills Video: Economy Operations - At Your Service Plus

• Front Office Skills Video: Full Service Operations - At Your Service

• Front Office Skills Video: Guest Relations - Aiming to Please

• Energy-$aving Tips for Lodging

Help your staff discover how guest encounters might be handled more effectively!

Segments:

1. "Welcome to the Mayfield Inn."
2. "My Room Smells Like an Ashtray!"
3. "I Just Don't Have Any More Rooms."
4. "You Might Want to Consider Upgrading."
5. "Take Charge of a Situation."
6. "Hold Please!"
7. "Another Effective Way to Reduce Costs..."

View and discuss vignettes one at a time over a period of weeks or all in one session.

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