Short on time doesn’t have to mean short on service – not with this quick-training tool for all guest contact employees.

Take ten minutes to view and discuss a brief video segment. Vignettes depict a variety of guest service situations and spark discussion among your employees about how to apply top-notch guest service.

Perfect for group training sessions and orientation!

Ten Minute Trainer: Guest Service Video shows 16 guest service situations of employees interacting with guests. Discussion questions are given at the end of each segment.

Segments

1. Why didn't you let me finish? - from Tension to Teamwork
2. How many copies do you want? - from The Spirit of Hospitality
3. If they just did their job! - from Tension to Teamwork
4. That must be your luggage - from The Spirit of Hospitality
5. I hope you can help me - from Front Office: Exceeding Guest Expectations
6. Can I clean your room now? - from The Spirit of Hospitality
7. I can't reach! - from ADA: Communication and Service Skills
8. Go as a cabbie - from The Spirit of Hospitality
9. I've got a client coming! - from The Spirit of Hospitality
10. Here are your towels! - from The Spirit of Hospitality
11. I shouldn't be doing this - from Front Office: Solving Guest Problems
12. Did you come in alone? - from The Spirit of Hospitality
13. Could I get a key? - from Security: Key Control and Guest Privacy
14. I need a shower! - from Superhero—Guide to Superior Guest Service
15. No problem! - from The Spirit of Hospitality
16. No way! I'm using this card - from Going the Extra Mile

View and discuss vignettes one at a time over a period of weeks or all in one session.

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