This DVD and companion guide program covers the growing need of addressing today's hospitality managers and supervisors in the area of sales training.

The Ten Minute Trainer DVD: Sales contains six short video segments on sales-related topics. These segments are designed to facilitate discussions that need additional emphasis at your property.

Includes segment clips from the following full-length training programs
also available individually from C.H.I.P.S.:

• Competitive Edge: Sales Strategies for Small Properties

• Courtesy Rules! Better Telephone Skills Now

• Front Office Skills Video: Sales - A Winning Formula

• Revenue Management

Segments:

1. "What sales is all about"
2. "Every time you answer the phone, you represent your property"
3. "Good sales skills begin with knowing what you have to offer"
4. "Objections are a natural part of the sales process"
5. "Upselling is a useful strategy"
6. "Selecting revenue management strategies and techniques"

View and discuss vignettes one at a time over a period of weeks or all in one session.

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