TQM Engineering Handbook

by D.H. Stamatis

This reference establishes a sound rationale for the continuation of Total Quality Management (TQM) in all organizations, offering a model, an implementation strategy, as well as traditional and nontraditional methods for the successful enhancement and maintenance of quality.

It considers leading quality-related topics such as unusual charts, supplier-organization-customer relationships, customer needs and expectations, instructional design, adult learning, advanced quality planning, and reliability!

Contents

1. Introduction
2. The Quality Revolution
3. Traditional Quality Concepts
4. Modern Concepts of Quality Leadership
5. Implementation Strategy for Total Quality Management
6. Tools of Quality
7. Special Tools and Techniques for the Future World of Quality
8. Unusual Yet Powerful Tools Used in TQM
9. Regression Analysis: The Foundation of Multivariate Analysis
10. Design of Experiments
11. More Tools for Modern Quality
12. The Full Chain of Quality: Supplier-Organization-Customer
13. Value Analysis
14. Problem Solving
15. Teams
16. Meetings
17. Project Management
18. Training
19. Quality Planning
20. Overview of Reliability
21. Quality Awards
22. International Standards of Quality and Corporate Quality Awards

Appendices
Selected Glossary

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