From attitude awareness and teamwork, to general work habits, Welcome Home will instill a sense of hospitality in your staff to greet and treat every guest in a way that makes him/her feel right at home.

Contents:

Introduction

The Four-Step Training Method

• Prepare
• Present
• Practice
• Follow Up

Training Foundations

• Training Adults
• Training Workers with Disabilities
• Speaking Anxiety
• Effective Speaking
• Effective Listening
• Room Requirements for Training

Training Activities

• Brainstorming Sessions
• Case Studies
• Guided Discussions
• Role Plays

Support Media

• Flip Charts
• Handouts
• Transparencies
• Videos

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ORDER NOW Welcome Home Superior Skills for Valet, Door, and Bell Staff Ready-to-Lead Seminars VHS Video Included 163 pages • $199.95 + shipping Texas residents please add 7 % sales tax