Front Office Skills Video 1
Full Service Operations - At Your Service

This video program combines training in front office skills, operations and superior guest relations that always place the guest first.

Give your staff the big picture with this comprehensive overview of all the ways to deliver superior guest service:

• Friendly, efficient check-in

• Professional, calm response under pressure

• Making guests feel at home

• Establish team service as a way to deliver on expectations

• Maintaining high comfort level for guests right through check-out

The accompanying training guide provides tips for conducting the in-house training program and reinforces the following topics addressed in the video:

• Check-In
• Special Situations During Check-In
• Service During the Stay
• Check-Out and Settlement
• Follow-Up

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